iHavenStoreCRM

Project summary

1. Detailed project description (Product Overview)

iHavenStore CRM is a modular SaaS platform for comprehensive automation and management of operational activities of small and medium-sized businesses in Ukraine. The system was originally designed as a universal solution capable of meeting the needs of not only specialized stores (for example, appliances or electronics), but also dozens of other niches: e-commerce, offline retail, services, B2B, HORECA, manufacturing, car services, and beauty.

Key functional modules of the platform:

• Warehouse and inventory accounting: Balance control, movement of goods, accounting for purchases and sales.

• Sales and Customers (CRM): Sales funnels, lead tracking, interaction history, and order capture.

• Finance and cash operations: Integration with PRRO/cash register for fiscalization of payments in accordance with Ukrainian legislation.

• Communications and marketing: Telephony connection (Binotel, Ringostat, etc.), integration with social networks, Telegram/Viber chatbots to automate work with customers.

• Additional infrastructure: Ability to quickly deploy and create a business website directly through the platform ecosystem.

Current stage of development:

A fully working MVP (Minimum Viable Product) has been successfully created and launched. The project has a ready-made web version, a core business logic for inventory and warehouse accounting, as well as a flexible interactive pricing and configuration system.

2. Business model and pricing (Hybrid approach)

The project uses a unique two-speed monetization model that combines ready-made packages and a flexible constructor:

1. Ready-made tariff packages (for quick selection):

   • Start (600 ₴/month): 1 user, basic functionality (for freelancers).

   • Basic (1350 ₴/month): 2 users, warehouse accounting, chatbots.

   • Optimal / Recommended (2000 ₴/month): 3 users, full set of standard integrations, warehouse, analytics, and chatbots.

   • Business (3500 ₴/month): 5 users, PRRO/cash register, advanced analytics, priority support.

   • Enterprise (7200 ₴/month): 10 users, full integration package, custom enhancements, auto-site creation, and personal manager.

2. Interactive configurator (for customization for individual tasks):

   • Allows you to assemble a system "from scratch": choose a field of activity, the exact number of users (the basic cost of a user is 300 ₴, and when purchasing a package, additional seats cost less - 150 ₴ each) and add point modules (PRRO for 300 ₴, warehouse for 500 ₴, telephony for 400 ₴, website for 900 ₴, etc.).

   • Financial incentives: 15% discount when paying for an annual subscription.

3. Market analytics and competitiveness

Project strengths (Advantages):

• Lower barrier to entry: A 3-day trial period without the need to enter bank card details allows the user to safely evaluate the interface and functionality.

• No overpayment for "extras": Thanks to the configurator, entrepreneurs with a limited budget can start with a minimum check (from 300–600 ₴/month), purchasing only critically important functions.

• Flexible team scaling: The ability to add users at a discounted price within packages protects customers from sudden cost spikes as the number of managers grows.

• Focus on the Ukrainian market: The presence of built-in PRRO, Ukrainian telephony services and chatbots makes the system ready to work "out of the box" for the legislative and marketing realities of Ukraine.

Market challenges and risks:

• Competition with unlimited models: Some popular Ukrainian commodity CRMs offer a fixed fee for a system with an unlimited number of users.

• How to level up: Position the platform not as a simple "order accounting", but as a modular combine of flexible customization, where everyone pays exclusively for the business processes involved (warehouse, PRRO, website, bots).